FAQ’s

Once we receive an order, we expect it to ship out one business day later barring any unforeseen issues. If your order is placed over the weekend, and standard delivery is selected, we expect your package to ship out no later than Tuesday.

Orders typically arrive within 2–4 weeks after shipment.

Delivery times may vary depending on your location and local logistics conditions.

International orders may be subject to customs clearance in your country, which can occasionally cause additional delays.

Once your order has been shipped, it is handled by the carrier and we are unable to control exact delivery times.

Please ensure your shipping address is correct at checkout to avoid delays.

TesFavs warrants the product against material defects for a period of one (1) year from the date of purchase. Click here to learn more information.

If you’re having trouble completing your payment, don’t worry — there are a few options you can try:

• Try a different payment method: Apple Pay, Google Pay, PayPal, or a credit/debit card may help resolve the issue.
• Check your payment details: Make sure your card information and billing details are entered correctly.
• Try again later or use a different device/browser: Temporary issues can sometimes affect payment processing.

If you’re still unable to complete your order, please contact us and we’ll be happy to assist you.

We also support alternative payment methods such as Western Union upon request.

👉 Contact us now to complete your order

Your payment will be handled securely, and we will confirm once it is received.

If it says failed/pending it means that the payment has not and will not go through. First of all, please try to pay from another browser, or try another card. If your payment is declined, please contact your bank to check with them first for possible reasons:

1. Not enough funds in the account.

2. Maximum daily limit set by the bank for a transaction.

3. Default block on international transfers – please check with your bank to ensure they allow international transfers with your card.

4. Your bank requires you to activate 3-D Secure.

Yes, absolutely. SSL is used on our site to protect online transactions and ensure that confidential and sensitive information (e.g. credit card information, user login credentials, personal data) is encrypted and transmitted securely.

Currently, we do not accept Bitcoin or any form of digital currency.

All products on our website support free shipping via standard shipping. If you need express shipping service, you need to pay extra shipping fee.

After your order has been shipped, we will send a tracking link to the email address you provided at checkout.

You can use this tracking link to view real-time updates of your package, as well as access your local carrier’s information, including their website, tracking number, and contact details.

In some cases, tracking updates may be delayed. If this happens, you can use the local carrier’s tracking number to check the latest status directly on the carrier’s website, or contact them by phone for more detailed delivery information.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

If an incorrect, incomplete, or outdated address is entered, it may result in delivery failure or the shipment being classified as undeliverable, meaning the order cannot be successfully delivered.

Once an order has been processed or shipped, we are often unable to modify the shipping details.

If you need to change your shipping address or cancel your order, please contact us as soon as possible after placing the order.

If the order is still in processing status, we can usually help update the address or cancel the order so you can place a new one with the correct information.

Once the order has been shipped and you have received the tracking information via email, we are no longer able to modify the shipping address.

In cases where a package becomes undeliverable due to incorrect address information, the carrier may not be able to complete delivery, and the shipment may be handled according to local logistics procedures, which may include being returned, abandoned, or disposed of.

In such cases, we may not be able to offer a replacement or refund.

If your tracking shows that the package has been delivered but you have not received it, there are a few possible situations:

If it was delivered to your doorstep, mailbox, or nearby safe location:
Please check around your property carefully, as the carrier may have left the package in a secure place without direct notification.

If it was received by a family member or household member:
We recommend checking with other people in your household to confirm whether the package has already been received.

If it was delivered to a local pickup point or post office:
The package may require self-collection. You can use the tracking link we send to your email to view local carrier details, tracking number, and contact information. With these details, you can contact the carrier or visit the pickup location to collect your package.

If you are still unable to locate your package after checking the above, please contact your local carrier for further assistance, as they can provide the most accurate and up-to-date delivery information.

In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA, click here. The request takes 3-5 days to process.

The refund takes 3-5 days to process after we receive the returned item. Learn more here.

If you have not received your order, please first check the tracking link we sent to the email address provided at checkout.

Depending on your situation:

• If you have not received a tracking link: Your order may still be processing and has not been shipped yet. Please contact us for an update.
• If your package is in transit: Delivery times may vary due to customs clearance or carrier delays. Please allow additional time and continue to monitor the tracking updates.
• If your package shows as delivered: Please refer to our “Delivered but not received” section for further guidance.

If you’re unsure how to check your tracking or need assistance, feel free to contact us and we’ll be happy to help.

Please contact us and we will look into this for you immediately.

Unfortunately, it is unlikely that we can change the order as the majority of our orders are processed instantly as our ordering system is automated. In the unlikely event that your order has not been processed, we may be able to change it, please let us know as soon as possible.

Once your order has been shipped we can’t change your address or any part of your order.

We are located in Fullerton, California, USA.

We ship your orders from 2 different fulfillment centers.
All U.S. domestic orders are shipped from our fulfillment center in Fullerton. However, orders for some products will be shipped directly from Asia, subject to stock status.
Orders to be delivered to other countries are shipped from our fulfillment center in Asia.